Skip to content

For more information, articles, videos and more...

Visit our blog

Residential Property

Residential icon

Contact our team to find out how we can help

Contact our team

Thought leadership for estate agents

Can traditional estate agents continue to thrive in the brave new online world?

In February 2018 Rix & Kay published a thought leadership report that examined the role that estate agents have to play in the home buying and selling process.

Members of Rix & Kay’s dedicated Residential Property Team conducted detailed face-to-face interviews with 16 traditional estate agents, who between them operate 127 offices across the South East of England. All of the interviewees were either Owners, Partners or Senior Managers.

The purpose of each interview was to uncover a range of common themes and challenges that traditional estate agents were facing in the market, particularly given the prominent rise of online estate agents who were challenging the traditional model. By gathering expert opinion from the people who best understand these challenges, our aim was to publish a thought leadership report that would act as a strategic guide for traditional estate agents across the UK and help individuals better understand the role estate agents had in supporting the home buying and selling process.

The report concluded that traditional estate agents are having to step in to support clients who have chosen to be represented by online estate agents to ensure that chains do not collapse and that sales complete. The result is rising costs for traditional estate agents whilst the home buying and selling process becomes more protracted, more expensive and more stressful for individuals.

Read more about Rix & Kay’s residential property thought leadership report and the key themes and conclusions in our press release.

For a copy of the report please email Scott Garner:

Your most convenient Rix & Kay office.

Ashford Office
Suite 4c, Third Floor,
International House, Dover Place
Ashford, Kent, TN23 1HU

Tel: 01233 225660
Fax: N/A

Brighton & Hove Office
7 The Drive
Brighton & Hove

Tel: 01273 329797
Fax: 01273 324082
DX: 59257 Hove

Seaford Office
Due to ongoing Covid-19 restrictions the Seaford Office is currently closed
26 Sutton Park Road
Seaford, East Sussex
BN25 1QU


Sevenoaks Office
16 South Park
TN13 1AN

Tel: 01732 440855
Fax: 01732 440854
DX: 30025 Sevenoaks

Uckfield Office
The Courtyard
River Way
Uckfield, East Sussex
TN22 1SL

Tel: 01825 761555
Fax: 01825 764172
DX: 133963 Uckfield 2