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Information for our clients and visitors – visiting our offices

If you are a supplier making a delivery or collection, please ensure you read our guidance here

This page provides information specifically for clients and other visitors who have a pre-arranged appointment with a member of Rix & Kay’s staff.

Visiting Rix & Kay’s offices

Please do not visit our offices if you do not have a pre-arranged appointment with a member of staff. Visiting a Rix & Kay office is only permitted if you have a pre-arranged appointment and only where the use of video conferencing for meetings is not practical.

Before you attend your pre-arranged appointment

Rix & Kay has implemented a Covid-19 Secure Workplace Policy. You will be asked to confirm that you have read Rix & Kay’s safe and secure workplace information that outlines the provisions made to ensure a safe and secure workplace for anyone visiting our offices.

You will also be asked to confirm that you are not presenting any Covid-19 symptoms and have not been exposed to any potential high-risk circumstances.

Face coverings

Due to updated government regulations, it is a requirement that all visitors to Rix & Kay offices must wear face coverings other than where exemptions apply. Guidance on face covering exemptions is available here

Arriving for your pre-arranged appointment

Friends and family – Any meeting will only accommodate those individuals that are required to be present. If you bring friends or family members who are not required to attend the meeting then they will be asked to wait outside.  

Reception areas – Our reception areas remain closed. You will be personally met by the staff member you have an appointment with who will help guide you through your meeting.

Meeting rooms – Your meeting will be held in an appropriate meeting room with a specified maximum capacity. Seating will be marked out and a direction of use notice will be provided within the room, that should be followed.

Documentation and stationery – If you are required to sign documents during the meeting you will be provided with a single use pen that is then taken away. Alternatively, you may bring your own pen.

Refreshments – To reduce risk, there will be no refreshments available for you during your meeting such as hot and cold drinks. If you require refreshments whilst in your meeting then please bring your own.