How to resolve a problem with our service
– MAKING LAW EASY FOR YOU –
We always strive to deliver excellence in our service but should a problem arise at any time or you are unhappy with the service you receive, including a complaint about our bills, we would ask that, in the first instance, you please contact the person dealing with your case. If this does not resolve any difficulty, please contact the supervisor or partner in charge or contact the Client Service Partner: Richard Cripps on 01825 761555, richardcripps@rixandkay.co.uk or by post at PO Box 468, Uckfield, East Sussex, TN22 9GQ, marking your letter “Complaint”.
Our full written complaints handling procedure is available to download.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour.
What to do if we cannot resolve your complaint
If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman at PO Box 616, Slough, SL1 0EH, telephone 0300 5550333 or enquiries@legalombudsman.org.uk to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.
The Legal Ombudsman’s website address is: www.legalombudsman.org.uk. If calling from overseas you may call +44 121 245 3050. This service is open to all members of the public, certain small businesses, charities, clubs, societies, associations and trusts.
The time limits for referring a complaint to the Legal Ombudsman are not later than: one year from the date of the act or omission being complained about; or one year from the date when you should have realised that there was cause for complaint. You may also complain to the Ombudsman if we have not resolved your complaint to your satisfaction within eight weeks of it being made to us. Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final written response on your complaint.
If your complaint concerns an invoice you may also apply to the Court for an assessment under Part III of the Solicitors Act 1974.
Latest news and blogs
Visit the Rix & Kay BlogWhat Happens When I Die Without a Will? What Liam Payne’s Case Tells Us
Liam Payne, a former One Direction band member, died in October 2024, age 31, leaving his £24.3 million estate behind and with no instructions on…
Rix & Kay Partners with Local College For Work Experience Opportunity
At Rix & Kay, we’re proud to support the development of future professionals by offering meaningful, hands-on work experience. Through strong partnerships with local colleges,…
Can an Emoji Create a Contract? How Courts Are Adapting to The Digital Age
As digital communication becomes the norm in both commercial and legal practice, courts are increasingly being asked to determine whether informal electronic interactions, such as…
Directors’ duties: ignorance is no excuse!
Did you know that all directors are subject to duties? Directors of companies are subject to clear duties to their companies, under statutory company law…
Rix & Kay Donates IT Equipment to Support Creative Learning at Dv8 Sussex
Rix & Kay has strengthened its community engagement by donating a wide range of IT equipment – including keyboards, monitors, and desktop monitor stands –…
Considering a Career in Private Client Law? Here’s Why It Might Be the Perfect Fit
A career in law offers an exciting and dynamic path, but choosing a specialisation can be overwhelming. Understanding the day-to-day requirements and responsibilities of a…
Rix & Kay Appoints Sally Mouhim as Partner and Head of Dispute Resolution
Rix & Kay is pleased to announce the appointment of Sally Mouhim as Partner and Head of the firm’s Dispute Resolution practice, based at the…
A day in the life of a Rix & Kay Trainee Solicitor
My name is Faye Iqbal, and I am currently in my second seat in Corporate at Rix & Kay. With Corporate, no two days are…
