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Service quality

ISO 9001 accredited legal advice

Rix & Kay maintains exceptionally high levels of quality assurance. We are ISO 9001 accredited.

Law firms undergo stringent assessments on a regular basis to maintain accreditation.

The audit concluded that Rix & Kay maintains its certification for both quality management standards, highlighting no fewer than 50 areas of good practice. Highlights included:

  • Culture of lawyers being business advisers in possession of technical professional expertise, and of a signposting ability derived from experience, for example assisting clients, through law and contacts to create, preserve and pass on their wealth.
  • Running client focus groups and listening to client needs.
  • Diligent measurement against quality objectives.
  • Dementia Friendly champions, qualified to train others in the practice, to enhance relevant client care and risk awareness.
  • Highest levels of client confidentiality in front of house and reception areas.
  • Meaningful support to staff aspiring to attain professional qualifications including CILEx, the Advanced Certificate in Compliance (ICA), ACTAPS and STEP.
  • Inductees receive an induction schedule in advance of joining, and receive a comprehensive induction pack including practical guides with colour screenshots, providing a very effective aide-memoire particularly as the inductee settles into their role.
  • Examples of highly effective supervision abound, technical and pastoral, in and across all offices, including regular team meetings, monitored delegation of tasks, co-working on files, checking of drafts and an ‘open door’ approach. The strong spirit of teamwork that pervades the practice amplifies the effectiveness of supervision.
  • Inspection of client feedback records and interview evidence shows that there are very high client satisfaction levels, with a commensurate high likelihood of repeat instructions and recommendations.

We will always strive to deliver excellence in our service but should you become concerned or unhappy please refer to our guide on how to resolve a problem with our service.


Your most convenient Rix & Kay office.

Ashford Office
Suite 4c, Third Floor,
International House, Dover Place
Ashford, Kent, TN23 1HU

Tel: 01233 225660
Fax: N/A

Brighton & Hove Office
7 The Drive
Brighton & Hove

Tel: 01273 329797
Fax: 01273 324082
DX: 59257 Hove

Seaford Office
Due to ongoing Covid-19 restrictions the Seaford Office is currently closed
26 Sutton Park Road
Seaford, East Sussex
BN25 1QU


Sevenoaks Office
16 South Park
TN13 1AN

Tel: 01732 440855
Fax: 01732 440854
DX: 30025 Sevenoaks

Uckfield Office
The Courtyard
River Way
Uckfield, East Sussex
TN22 1SL

Tel: 01825 761555
Fax: 01825 764172
DX: 133963 Uckfield 2

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