Service quality

Rix and Kay maintains exceptionally high levels of quality assurance and is Lexcel Accredited. Lexcel is the Law Society’s legal practice quality mark for practice management and client care. It provides a flexible, supportive management framework to help practices develop consistent operational efficiencies and client services, manage risk effectively, reduce costs and promote profitability.

Law firm’s undergo stringent assessments on a regular basis to maintain accreditation. Rix & Kay’s was last audited by Lexcel in January 2018.

The Audit concluded that Rix & Kay had zero areas of non-compliance and no less than 44 areas of good practice. Highlights included:

We will always strive to deliver excellence in our service but should you become concerned or unhappy please refer to our guide on how to resolve a problem with our service.