Rix & Kay’s mission is to ‘make law easy for you’.
Whilst the legal framework within which we live and work is complex and can sometimes sound like a foreign language, we are committed to making the way we deliver our services as easy and accessible as it can possibly be.
This means reducing the amount of effort you have to go to when using our services and covers things as simple as being able to talk to your dedicated lawyer when ever you need to either in person, by telephone or email; not being transferred from person to person when you call us; and understanding your issue first time so you don’t have to re-explain things more than once.
Whatever you need help with, whether it be a complex transaction involving the sale of a business or perhaps something more personal like reviewing your Will – the way we work with you is exactly the same.
Client feedback and continuous improvement
We believe that providing an outstanding client experience is what truly sets us apart from other law firms. Our approach to ‘making law easy for you’ is so important to the continued success of Rix & Kay that we invest significant time and resource to gather feedback from our clients that is used to measure our performance.
Key Performance Indicators
|Year||Completed client feedback questionnaires||% of clients who would use Rix & Kay again||% of clients who would recommend Rix & Kay|
| 2018 to date*
The following are client testimonials, received from Rix & Kay’s client feedback programme, which is conducted upon completion of work.
“The Dispute Resolution Team went out of their way regarding getting results from Court on papers submitted, understood urgency to resolve as every day was another day of lost rent payments – They kept us up to date regularly.” Construction Consultancy based in London
“Fantastic service, professional, honest, fair and felt supported throughout process. All members of Rix & Kay’s Family Team were helpful and approachable. Very happy and would definitely recommend – thank you for your help!! Very happy.” Ms B from Hertfordshire
“Particularly pleased with being able to have a visit to my home – I have already recommended Rix & Kay to a friend.” Ms W from Brighton & Hove, East Sussex
“I really appreciated that your Employment Team would send information out of normal office hours, they went above and beyond.” Mrs C from Burgess Hill, West Sussex
“Your Residential Property Team are excellent ambassadors for your company.” Mr & Mrs L-C from Eastbourne, East Sussex
“I have used Rix & Kay a lot over the last few years and as always I am delighted with the treatment I have received.” Mrs B from Seaford, East Sussex
“Totally professional – Thank you”. Mr G from Seaford, East Sussex
“[Your dispute resolution team] was a pleasure to deal with and I will gladly recommend or review.” Property Services Company based in Brighton & Hove, East Sussex
“We would like to thank [your dispute resolution team] for their professional services and how they handled this rather frustrating case”. Ms P from Battle, East Sussex
“[Your commercial property team] was very efficient, patient, kind, understandable and knowledgeable”. Mrs G from Brighton & Hove, East Sussex
“Thoughtful, caring, helpful – everyone we came into contact with couldn’t have been more courteous – 100% satisfied. Everyone was caring through what was for us a very stressful time”. Ms M from Eastbourne, East Sussex
“Very happy with the service, never felt I was kept waiting. Excellent service would definitely recommend”. Mr J from London
“Excellent communication and professional, personable service. Felt valued as customers”. Mr M from Saltdean, East Sussex
“Outstanding service throughout, most importantly delivering good value for money”. Corporate transaction for Kent based business
“Huge thanks to [your Employment Team] for all of your assistance with this – your professionalism, advice and support really has gone a long way in making a very stressful and distressing situation a lot more manageable. Miss E from Tunbridge Wells, Kent
“Polite, courteous, friendly, understanding and most of all very, very patient. From Reception to [the team], I never felt like I was an imposition”. Mr S from Uckfield, East Sussex
“[The Team] were a pleasure to work with and made the conveyancing process as stress-free as it can be! They are a credit to your firm and I would not hesitate to recommend them to friends, family and clients”. Mr D from Brighton & Hove, East Sussex
“Very calm and considered – very good all round”. Manufacturing business based in Uckfield, East Sussex
“[My lawyer] did a superb job, she totally understood my situation and explained everything clearly and got the result that she outlined at the outset. [She] was friendly, very approachable, sympathetic, helpful and polite. I would have no hesitation in recommending her services”. Ms D from Eastbourne, East Sussex
“I have no hesitation in asking for advice if ever needed in the future. Simon made me confident at the outset that he understood my needs, it was always a two way conversation rather than a question and answer session”. Mrs M from Crowborough, East Sussex
“Everyone I dealt with was always charming and explained everything in layman’s terms. Always helpful and easy to understand”. Mr C from Uckfield, East Sussex
“It was first class. Small matter, but [my lawyer] was straightforward, professional and great to deal with”. Mr P from Uckfield, East Sussex
“I would like to thank you and your colleagues for the way you have handled this matter. Your kind attention and overall professionalism has made the whole process smooth and trouble-free for me and I would have no hesitation in coming to you again if the need arises and would recommend your firm to others. So once again, many thanks, it has been a pleasure doing business with you”. Mrs E from Mitcham, Surrey
“Treated with respect and didn’t feel talked down to like previous Solicitors. [My lawyer was] great, honest conversations – appreciated! A well respected team by the Estate Agent and by myself. Well done especially for being very approachable and efficient”. Mr G from Brighton & Hove, East Sussex