Making law easy for you
Rix & Kay’s mission is to ‘make law easy for you’
Whilst the legal framework within which we live and work is complex and can sometimes sound like a foreign language, we are committed to making the way we deliver our services as easy and accessible as it can possibly be.
This means reducing the amount of effort you have to go to when using our services. It covers things as simple as being able to talk to your dedicated lawyer whenever you need to either in person, by telephone or email; not being transferred from person to person when you call us; and understanding your issue first time so you don’t have to explain things more than once.
Whatever you need help with, whether it be a complex transaction involving the sale of a business or perhaps something more personal like reviewing your Will – the way we work with you is exactly the same.
Our mission is supported by core values, committed, expert and transparent
Client feedback and continuous improvement
We believe that providing an outstanding client experience is what truly sets us apart from other law firms. Our approach to ‘making law easy for you’ is so important to Rix & Kay’s continued success that we invest significant time and resources to gather feedback from our clients that is used to measure our performance.
Rix & Kay’s client satisfaction scores
Rix & Kay is committed to gathering client feedback and measuring client satisfaction. All our clients are asked to complete client satisfaction surveys on the completion of our work. The surveys focus on six key pillars of client service that provides the firm with key performance indicators that evidence how we make law easy for you. Those pillars are;
- Responsiveness of our lawyers – satisfaction rate in excess of 92%
- Understanding clients’ issue – satisfaction rate in excess of 95%
- Approach of our staff – satisfaction rate in excess of 95%
- Using plain English – satisfaction rate in excess of 95%
- Kept updated on costs – satisfaction rate in excess of 90%
- Received value for money – satisfaction rate in excess of 95%
The following are client testimonials received from Rix & Kay’s client satisfaction survey process.
“[The Team] handled the sale of my father’s bungalow for me as his Power of Attorney and they helped me all the way through as this was the first time I had to deal with an issue like this.”
“A professional service that advises upon realistic outcomes by decent approachable staff.”
Cowan Architects Ltd – March 2020
“As a charity, we are very grateful to Rix & Kay for all of your support!”
“Very professional service. I felt comfortable leaving the matter in their hands while they updated as necessary. It was useful to have a single point of contact with the firm.”
Dr Noel Smith
“The legal matters concerning the purchase of a property were dealt with quickly and without any problems. The associated fee was competitive and we would use the practice again.”
Kenneth Broomfield – April 2020
“The service was excellent, completely professional and easy to engage.”
Robert Ian Swallow – January 2020
“Very happy with every aspect of the service, hard to imagine how it could be improved upon.”
Christopher Cook – February 2020