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Richard Cripps

Managing Partner - West Kent (Hadlow)

24th October 2023

Rix & Kay’s audit confirms highest levels of quality standards

Rix & Kay is pleased to announce that the firm has been re-awarded the ISO 9001 quality standards following its annual audit by the Centre for Assessment. The audit underlines the firm’s ability to consistently provide services that meet client and regulatory requirements. The audit also confirms Rix & Kay’s compliance with the LawNet Quality Standard and the Solicitors Regulation Authority Codes of Conduct.

ISO 9001 is the international standard for a quality management system and is used by organisations to demonstrate their ability to consistently provide services that meet customer and regulatory requirements and to demonstrate continuous improvement.

Rix & Kay’s completed audit highlighted numerous areas of good practice including the firm’s employee recognition scheme, Rix & Kudos, and active encouragement and meaningful support provided to colleagues wishing to progress their careers through professional qualifications. The firm’s Strategic Board were also praised for their assertive decision-making, leadership and commitment to client focus.

Kathryn Paisley, who leads Rix & Kay’s Corporate Team and is the firm’s Compliance Officer for Legal Practice, commented,

“As always, everyone at Rix & Kay can be very proud of themselves. The firm works hard to achieve the highest levels of quality standards. Compliance with our regulatory obligations isn’t a tick-box exercise for us: it’s the bedrock of excellent client service.  It’s also highly satisfying to see many of the firm’s initiatives that focus on supporting our own people being praised by an external assessor. The firm has always focused on developing talent within. That our colleagues can enjoy long and rewarding careers in the firm, knowing that they and the quality of the service they provide are valued, is something that we are very proud of”.